This year we’re expecting longer-than-normal delivery times over the holidays because of higher online order volumes, as well as the enhanced health and safety practices we’ve put into place. Thank you for your patience.

Yes, we do ship outside the USA. Please allow up to 72 business hours for your order to be processed. Shipping time is an average of 7-11 business days after your order has been processed. Due to customs processing in each country shipping times for international orders are averages. Your order may arrive sooner, or in rare cases, later than the time frame listed. For this reason we cannot offer guaranteed arrival dates on international orders. Please note that we are not responsible for any duties, taxes, or levies that your country may impose on your shipment as this is handled within the country of receipt. We have no control or jurisdiction over your governments duty/tax assessment or whether a duty/tax is assessed at all.

We are committed to excellence customer satisfaction. If you are not fully satisfied with your purchase we would love to hear from you. We will try our best to find a resolution.​ We hope you love what you ordered​.​ ​H​owever, if you would like to return your purchase please contact customer service within 5 days of ​delivery. Please note all sales are final and are not subject to a return.​ We do not accept C.O.D. deliveries. If you choose to return your merchandise, shipping is at your expense. Original shipping and handling charges are also non-refundable.​ Be sure to include your invoice number and your reasoning for returning merchandise. It's also a good idea to write down your delivery tracking number for future reference. Please allow 5 -7 days for delivery of new merchandise and processing or your return order. We do not accept return on used/open products, all returns must be shipped within 5 days of delivery. Ship all returns to: Multiple Strands 430 E 162nd Street Ste 169 South Holland, IL 60473

Please email info@multiplestrands.com within 5 days of delivery. In order to receive replacements, you must provide photos of your damaged items. Please email info@multiplestrands.com for a return label.